LPA | FAQs

Ordering

1. Do I need to be an LPA customer to make a purchase?

No, anyone can make a purchase from LPA’s online store.

2. Do I need to create an account to make a purchase?

No, you have the option to check out as a guest.

3. Can I make a change to my order?

Yes, you can make a change to your order if we have not shipped your item(s). Please email infor@lparetail.com and include the following information:

First & last name
Order number
Requested Changes

4. How do I cancel my order and receive a refund?

Please email info@lparetail.com and include the following information:

First & last name
Company (if applicable)
Order number
Reason of cancelling

Your refund will be issued within 3-5 business days once the returned item(s) has been received and accepted.

Returns

5. Can I return what I purchased?

Yes, you are able to make a return within 14 days of receiving the item(s). Buyers are responsible for shipping charges, but will receive a refund on the purchased item(s).

6. How do I request a return?

Please email info@lparetail.com and include the following information:

First & last name
Company (if applicable)
Order number
Reason of returning
Condition of item

Within 2 business days, LPA will contact you with an email for the return approval. Please print the email confirming the return approval and place in the box when returning items. The return address will be included in your email confirmation.

Shipping

10. How soon will my order be shipped?

During our business hours (Monday-Friday 8AM-5:15PM CST), your item(s) will be shipped the same day or next business day of placing your order. Same day shipping is guaranteed if you place your order before 3PM CST Monday through Friday. All of our items are available for immediate shipping.

11. How do I track my order once it has been shipped?

After placing your order, you will automatically receive an email from UPS with your order’s tracking information.

12. My item(s) arrived damaged during delivery, what should I do?

Please email info@lparetail.com and include the following information:

First & last name
Company (if applicable)
Order number
Picture(s) of damage
Detailed description of damage

Within 2 business days, LPA will be in touch with you.

7. Where is LPA located?

We are located in Burnsville, Minnesota.

8. Does LPA ship internationally?

No, we are currently shipping only within the United States.

9. How do I know how much it will cost me for shipping my order?

You will be able to see shipping rates at the checkout page. The address you type in will factor in to your shipping cost.

Support

13. Will I have technical support with the item(s) I purchased?

We are happy to answer questions regarding simple set up. Questions beyond that scope will be charged at our regular support rate of $175/hr. Please call our service line at (952) 215-3855.

14. I still have more questions, who do I contact?

Please send an email to info@lparetail.com.

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